Signing in

You sign in on your organisation's own address — yourorg.rukialabs.com, or whatever hostname your organisation has set up. You are not sent to a shared login page on another domain, and the page you land on carries your organisation's name, logo and colours from the first frame.

That is worth knowing for one practical reason: bookmark your organisation's address, not a general one. A sign-in page on the wrong hostname cannot sign you in to your organisation.

The ways in

Email and password. Type the email address or username you were invited with, then your password. The two are asked for on separate steps, which is normal — the first step finds the account, the second checks the password.

Continue with Google or GitHub. If your organisation has these enabled, the buttons are on the sign-in page. The first time you use one, it creates your account and links it; every time after, it just signs you in. There is no separate "sign up with Google" — it is the same button.

Remember me. Ticking it keeps your session in the browser after you close the tab. Leaving it unticked ends the session when the browser session does, which is the right choice on a shared or public machine.

Signing in once, for three consoles

Student, instructor and admin all live under one address, so one sign-in covers all three. Switching between them with the mode switcher does not prompt you again.

Two boundaries do cost you a fresh sign-in, and neither is a fault:

• A different address. The platform console at app.rukialabs.com is a separate origin from your organisation's, so it holds its own session.
• A different browser or device. Sessions do not travel.

Setting your password for the first time

New accounts are created by an administrator, who either invites you directly or imports you in a list. Either way you receive an email with a link to set a password.

The link is single-use and it expires. If yours has, do not keep clicking it — ask an administrator in your organisation to resend it. They can do that from the admin console in a couple of clicks, and resending invalidates the old link, so use the newest email you have.

Forgotten password

Forgot password on the sign-in page emails you a reset link. It goes to the address on your account, which may not be the one you are typing.

If the mail does not arrive:

1. Check spam and any filters. Mail from a training platform lands there more often than you would expect.
2. Check the address. The reset only goes to the address on file.
3. Ask an administrator. From their side they can see your account and send a fresh set-password link. An invitation that never arrives is almost always an email-delivery problem rather than an account problem, and they are the people who can see which.

When sign-in refuses

The message matters, so read it before retrying.

"Invalid login credentials." Deliberately the same message whether the account does not exist or the password is wrong — a login page that tells strangers which addresses have accounts is a login page that leaks your member list. If you are sure of the password, check the address first.

"Your access to <organisation> has been suspended." Your account is fine; your membership of this organisation has been suspended by one of its administrators. It names who to write to if a support address is configured. Nothing has been deleted — your roles, enrolments and progress are all kept, and reactivating restores them exactly as they were.

Locked out after several wrong attempts. Too many failed sign-ins locks the account for a period. An administrator can unlock it immediately; your password is not changed and no mail is sent.

"Auth is not configured." This one is not about you. It means the deployment is missing a piece of its sign-in configuration. Report it to whoever runs the platform for your organisation.

Two-factor sign-in

If your organisation requires a second factor, you will be asked for a code after your password — from an authenticator app, or emailed to you.

You can add a second factor yourself before it is ever required, from Manage account → Account settings. See Your account.

Signing out

The account menu in the top bar has Sign out. It ends the session for all three consoles on this address, and clears the remembered session if you had one.

Signing out on a shared machine is worth the two seconds. Closing the tab is not the same thing when "Remember me" was ticked.